Homi Terms of Service Version: 1.4 Effective date: September 19, 2026 Operator: HOMI TECHNOLOGY LTD. Email: support@homismart.ca Contact and mailing address: 609 28 St NE, Calgary, Alberta T2A 4L6, Canada This document is the complete, formal and current text. The main text and each schedule are integral parts of this document. If they address the same matter inconsistently, the more specific schedule controls, but no provision limits a non-waivable statutory right. Main Terms Welcome to Homi. These Terms of Service ("Terms") constitute a legally binding agreement between you and HOMI TECHNOLOGY LTD. ("Homi", "we", "us", or "our") governing your use of the Homi mobile application and website (collectively, the "Service"). When Homi asks you to review and affirmatively accept these Terms for your account or a transaction, your acceptance applies to the version presented, together with the applicable Refund Policy and the Privacy Policy that explains personal-information handling. Simply opening the app or reading a page is not a recorded acceptance of every new version. If you do not accept a required new agreement, Homi will explain which new activities cannot continue; this does not remove rights arising from an existing order, earned amount, privacy request or dispute. 1. Description of Service Homi is a community group-buying platform that allows users to purchase grocery and household products through collective ordering, with next-day pickup at designated pickup points ("Pickup Points"). Products available on the Service may be sourced directly by Homi and stored in Homi-managed facilities, or supplied by third-party vendors. For products supplied by third parties, Homi acts as an intermediary and does not manufacture such products. 2. Eligibility You must be at least 18 years of age, or the age of majority in your province or territory of residence, whichever is higher. By using the Service, you represent and warrant that: (a) you meet the age requirement; (b) you have the legal capacity to enter into a binding contract; and (c) all information you provide is accurate, current, and complete. 3. User accounts and names Keep your login credentials secure and notify Homi promptly of unauthorized access. You are responsible for activity you authorize and for taking reasonable steps to protect your account; this does not remove rights relating to unauthorized payments. A profile or pickup-point display name may differ from a legal name. Where Homi requests a contracting party, authorized representative, tax recipient or payment-account holder, provide that person's or entity's accurate legal details. Do not use another person's identity. Correct material errors promptly. Account restrictions are subject to section 24. 4. Ordering and payment Orders are offers to purchase and are subject to acceptance. Homi may reasonably limit quantities or cancel an unavailable, incorrectly priced or unlawful order, subject to applicable law and any required refund. Prices are in Canadian dollars. Applicable government taxes are shown at checkout. Mandatory charges set by Homi must comply with Schedule A.7 and be clear before you confirm payment. Stripe processes payments under its applicable terms. Homi does not store your full payment-card details. You are responsible for authorized charges. Contacting support first may help resolve a problem, but is not a condition of a lawful payment dispute or chargeback. 5. Pickup points, hours and collection The order and checkout show the selected pickup point, pickup date and available hours. Pickup points may be operated by Homi, an individual, a sole proprietor, a company, or an institution or organization, including a church or community centre. A location may be a business, a private residence or another approved venue. Approval does not certify an operator's charitable or tax status, insurance, licensing or premises for every purpose. Use only the designated pickup entrance and area during the confirmed hours. Do not enter a private living area or an area closed to the public. The app may display the approved pickup address and map location, including for a residential pickup point, so customers can find it. Do not reuse an operator's contact or location information for unrelated purposes. Operators set weekly hours from Monday to Sunday and may use date-specific opening or closure settings. They cannot change an affected day's arrangements while it has unfinished orders, including unexpired orders awaiting payment and orders awaiting pickup. An emergency must be reported to Homi promptly so affected orders can be handled. A later schedule change, locked profile field, failed Stripe connection or incomplete operator tax profile does not cancel your paid order or remove your refund rights. Present your order confirmation or pickup code. Further verification must be reasonably necessary; a customer does not need to give a SIN or tax number to collect an ordinary order. Contact support if the point is unavailable, the confirmed hours are not honoured or collection is unsafe. Collect within the confirmed window. A customer-caused delay may affect a discretionary remedy for perishable goods, subject to the Refund Policy and mandatory law. A failure by Homi or the pickup point is not treated as the customer's failure to collect. Risk and title pass on actual handover, subject to rights that cannot be excluded. 6. Product information Homi takes reasonable steps to provide accurate product descriptions, prices, ingredients and allergen information. Suppliers provide some information, but that does not remove Homi's duties concerning its own representations and products. Illustrative images do not permit a materially misleading description or substitution. Availability and future prices may change. A change does not silently alter the terms of a confirmed order; a pricing error or unavailable item is handled under section 4 and applicable law. Check the product label and suitability if you have an allergy or dietary restriction, and contact support before consuming a product with unclear information. This does not waive statutory product protections or Homi's responsibility for its own negligence, misrepresentation, handling or other legally non-excludable conduct. 7. Cancellation and refunds Orders may be cancelled without charge before the displayed daily cut-off. Later cancellation requests are considered under the Refund Policy and applicable law. Report damaged, spoiled, missing, incorrect or materially misdescribed items promptly, ordinarily within 24 hours of pickup, with available supporting evidence. This is a practical reporting window, not a waiver of statutory rights or a deadline for hidden defects, recalls or other claims protected by law. Approved refunds are processed to the original payment method within 14 calendar days, or sooner where law requires. A financial institution may take an additional 5–10 business days. The Refund Policy applies, including the protections for pickup-point failures and referral participants. 8. User Conduct You agree not to: Use the Service for any unlawful purpose or in violation of any applicable federal, provincial, or municipal law or regulation; Interfere with, disrupt, or attempt to gain unauthorized access to the Service, its servers, or networks; Impersonate any person or entity, or falsify your identity or affiliation; Engage in any fraudulent, deceptive, or misleading activity, including payment fraud, fake reviews, or market manipulation; Upload, transmit, or distribute any viruses, malware, ransomware, or other harmful code; Harass, intimidate, abuse, stalk, threaten, or otherwise violate the legal rights of other users, Pickup Point operators, suppliers, or Homi personnel; Scrape, data-mine, or systematically extract data from the Service without our prior written consent. 9. Intellectual property Homi's content, marks, designs, software and related intellectual property belong to HOMI TECHNOLOGY LTD. or its licensors. You have a limited, non-exclusive, non-transferable licence to use the Service for its intended lawful purposes. Approved operators may also use the operator features and official promotional materials within the permissions of their Pickup Point Agreement and Referral Terms. This does not authorize copying, adapting, selling or otherwise exploiting Homi's intellectual property outside those permissions or rights granted by law. 10. Privacy and personal information The Privacy Policy explains Homi's collection, use, disclosure, protection and retention of personal information under applicable Canadian law, including PIPEDA, Alberta PIPA and Québec's private-sector privacy law. It also explains access, correction, consent withdrawal, lawful deletion and complaint rights and how to contact our Privacy Officer. Tax identifiers supplied by pickup operators are used only for lawful tax reporting and related administration, not as customer account identifiers or ordinary pickup credentials. Homi's tax collection is distinct from Stripe's identity and payment checks. 11. Third-party services The Service uses Stripe for payments and Connect onboarding, Google Maps for maps and address features, and Google Sign-In for authentication. Their applicable terms and privacy notices also apply to their services. Homi does not control a third party's independent decisions, but remains responsible for its own obligations, representations and conduct under applicable law. 12. Service availability and product warranties Homi takes reasonable steps to provide the Service accurately and safely but does not promise uninterrupted or error-free operation. To the extent permitted by law, any additional warranty not expressly given is excluded. This does not exclude mandatory warranties of quality, safety, title or conformity with description, or Homi's own negligence, fraud, wilful misconduct or other liability that cannot lawfully be excluded. A supplier's warranty is additional to any right the customer has against Homi. 13. Limits of liability Only to the extent permitted by applicable law, Homi excludes indirect or consequential losses and limits its total liability arising from these Terms or the Service to the greater of the amount paid to Homi in the preceding 12 months and CAD $100.00. These exclusions and limits do not apply to mandatory consumer remedies, refunds required by law, statutory product warranties, Homi's own negligence, fraud, wilful misconduct, personal injury or any liability that cannot lawfully be excluded or limited. Schedule A.14 also applies. 14. Responsibility for wrongful conduct To the extent permitted by law, a consumer is responsible only for reasonably foreseeable, properly proven losses directly caused by their unlawful or wrongful conduct, including a violation of another person's rights. This does not make you responsible for Homi's own fault, ordinary lawful use, a good-faith complaint or exercising consumer rights. Homi must take reasonable steps to limit its loss. 15. Disputes and governing law Please send a dispute to support@homismart.ca so the parties can try to resolve it in good faith, ordinarily within 30 days. This process does not delay an urgent remedy, a statutory deadline, a complaint to a regulator or access to a court. Subject to mandatory law, Alberta law and applicable federal Canadian law govern and a court with jurisdiction in Calgary, Alberta may hear a dispute. This does not remove a consumer's mandatory protections or right to use a competent court in Québec or another jurisdiction. There is no blanket class-action waiver, mandatory consumer arbitration or shortened one-year contractual limitation period. Applicable statutory limitation and jurisdiction rules govern. 16. Severability If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be severed and the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the original intent of the parties. 17. Entire Agreement These Terms, together with our Privacy Policy and any policies referenced herein, constitute the entire agreement between you and Homi concerning the Service and supersede all prior or contemporaneous agreements, representations, warranties, and understandings, whether oral or written. 18. No Waiver Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Homi. A waiver of any breach shall not constitute a waiver of any subsequent breach. 19. Events beyond reasonable control An event beyond a party's reasonable control may prevent or delay service. The affected party must take reasonable steps to reduce the impact and communicate material disruption when practicable. A pickup operator must notify Homi promptly if the site cannot safely fulfil confirmed orders. This clause does not cancel an accrued payment obligation, excuse a failure caused by that party's own fault, or remove a customer's statutory cancellation, refund or other remedy. Homi will coordinate affected orders under the Refund Policy. The clause applies only to the extent permitted by law. 20. Assignment You may not assign or transfer these Terms, or any rights or obligations hereunder, without our prior written consent. We may assign these Terms, in whole or in part, at any time without notice, including in connection with a merger, acquisition, reorganization, or sale of assets. These Terms shall be binding on and inure to the benefit of the parties and their permitted successors and assigns. 21. Electronic agreements and records Where you choose to contract electronically, Homi will make the applicable terms available before acceptance in a form you can retain. An affirmative acceptance can form an electronic agreement under applicable law. Viewing terms alone is not affirmative agreement or marketing consent. For recorded acceptances, Homi retains the relevant account, document version and language, acceptance time, and a reliable link to the complete accepted text and its integrity digest. Pickup-point records also identify the contracting operator, authorized representative where applicable, and the relevant operator type, venue type and approved location. A later change does not overwrite the earlier agreement or create a backdated acceptance. You may request a copy from support. Records are protected and retained by category under the Privacy Policy. Record retention does not allow Homi to use a SIN as general identity evidence or to retain unnecessary personal information indefinitely. Necessary service and legal messages are separate from marketing consent. 22. Canada's Anti-Spam Legislation (CASL) We comply with Canada's Anti-Spam Legislation (CASL). By providing your electronic address, you consent to receive: (a) transactional messages necessary to fulfill orders and manage your account; and (b) commercial electronic messages (CEMs) if you have opted in. Every CEM includes an unsubscribe mechanism operative within 10 business days. You may withdraw consent at any time. 23. Changes to these Terms Homi will identify the version and effective date and give at least 30 days' notice of a material change, except where an urgent legal or security requirement makes a shorter period necessary. A change applies prospectively and does not remove accrued rights. Homi will obtain fresh affirmative agreement where law or the nature of a material change requires it. Continued use alone is not acceptance of every material amendment. Schedule A.10 applies. 24. Suspension and termination You may close your account by contacting Homi. Homi may restrict or terminate an account for a reasonable ground, such as material breach, fraud, illegality, security risk, non-payment or discontinuation of the Service. Except where urgent protection or law prevents notice, Homi will give the main reason and a reasonable opportunity to correct or seek review where appropriate. Closure does not erase a paid order, valid refund, earned and undisputed operator amount, privacy right or outstanding complaint. Unfulfilled orders are handled under the Refund Policy and mandatory law. Data is handled under the Privacy Policy. Terms that must reasonably survive to resolve completed transactions or a dispute continue to apply. 25. Language / Langue This document is available in English, French and Chinese. No language term limits a mandatory language right under applicable law. For a contract of adhesion and related documents governed by section 55 of Québec’s Charter of the French Language, Homi will first provide the French version. A party may expressly choose another language only after receiving the French version and through a process permitted by law. If the French and another-language versions differ, the party may rely on the version more favourable to that party to the extent permitted by law. 26. Contact Information HOMI TECHNOLOGY LTD. Email: support@homismart.ca Address: 609 28 St NE, Calgary, Alberta T2A 4L6, Canada Schedule A: Referral Program and Consumer Protection Terms A.1 Binding a referral Homi may operate a pickup-point referral program. A customer may voluntarily bind one referrer through a referral link, QR code, supported install attribution, or a code-entry feature where expressly offered during the period shown by the platform. The login screen does not provide a manual referral-code field. The current period is within 72 hours after account creation and before the first successful payment. The rules clearly shown at checkout or on the program page apply to that binding. One genuine individual can qualify as a “new customer” only once. Deleting an account, registering again, changing a phone number, email, login method, device or payment method does not make an existing customer new again. Customers must not use fabricated, stolen, bulk or coordinated accounts to help anyone obtain an improper reward. A valid referral normally cannot be replaced or bound twice. A customer may request human review of an attribution error or unauthorized binding. Referral participation is optional and does not affect ordinary downloading, registration, shopping, refunds or customer service. A.2 Customer benefits and referrer rewards are separate Unless an offer page clearly says otherwise, entering a referral code does not guarantee the customer a coupon, discount, cash or other benefit. Any future new-customer offer is governed by its separate terms. The referrer may receive a cash reward if the customer completes an eligible first order. The referrer must clearly disclose this material connection when promoting Homi. A customer pays no additional charge because the referrer receives a reward, and the reward is not a payment or revenue share between the customer and referrer. A.3 First order and abuse prevention The program may treat the customer’s first successfully paid order as the qualifying order and exclude presale, test, cancelled, refunded, disputed, unauthorized or fraudulent orders. Homi may compare reasonably relevant account, install, network, device, payment-card fingerprint digest, order and refund signals to prevent duplicate eligibility, self-referrals and manufactured orders. Where risk signals support only an initial decision, Homi will provide a human-review route when required by applicable law. A customer may ask to correct inaccurate information and explain legitimate household sharing, shared networks or devices, or lawful changes to account information. A.4 Consumer rights are unaffected A customer’s refund, return, chargeback, privacy, language and other statutory rights are not reduced by a referral or by the referrer’s reward. A referrer may not penalize a customer for requesting a refund, ask the customer to withdraw a dispute or demand sensitive information. A.5 Language and language rights This agreement may be available in English, French and Chinese. No language term excludes a mandatory language right under applicable law. For a contract of adhesion and related documents governed by section 55 of Québec’s Charter of the French Language, Homi will first provide the French version. A party may expressly choose another language only after receiving the French version and through a process permitted by law. A.6 Internet-sale disclosure, correction and contract copy Before an order is submitted, Homi must prominently provide, in clear and retainable form, all information required by law, including the supplier’s name and complete contact address; material product attributes; itemized prices; taxes; every mandatory charge; order total; payment method; pickup or delivery time and place; cancellation, return, exchange and refund conditions; and other material restrictions. The customer must have an express opportunity to accept or decline and correct errors. After contract formation, Homi must provide an order or contract copy by email, in the App or by another retainable and printable method within the time required by law. Statutory cancellation rights in Alberta, Québec or another jurisdiction for missing disclosures, delayed delivery, failure to provide a contract copy or an unfair practice remain available. A.7 Prices and mandatory charges An advertised price must be attainable. Mandatory fixed charges set by Homi, including a processing, service or packaging fee, must be included in the represented price where required by law; disclosing an unavoidable fee only later at checkout does not cure a misleading advertised price. The statutory exception for a government charge applies only to an amount imposed directly on the purchaser by law. Before payment, Homi must clearly itemize the total, taxes and any genuinely optional add-on the customer selected. A.8 Chargebacks and disputes We encourage customers to contact support first so that an unauthorized payment, missing order or other issue can be investigated promptly. This does not restrict a customer’s lawful right to dispute a transaction, seek a chargeback or complain to a payment provider or regulator. Homi may take proportionate measures only on specific and documented fraud or security grounds and will not penalize or retaliate against a good-faith exercise of a statutory right. A.9 Account suspension and termination Homi will not terminate a consumer account without a reasonable ground. Homi may restrict or terminate for a material breach, fraud, illegality, security risk, non-payment, service discontinuation or another reasonable ground. Except where urgent security, suspected crime, a legal restriction on notice or immediate loss prevention requires otherwise, Homi must state the principal reason and offer a reasonable opportunity to cure or appeal where cure is possible. Termination does not eliminate refunds for paid orders, pending complaints, privacy rights or statutory remedies. An order Homi cannot complete must be refunded as required by law and the refund policy, not merely “at Homi’s discretion.” A.10 Agreement changes Continued use alone does not constitute acceptance of every material amendment. A non-material, technical or user-beneficial change may operate prospectively after clear notice. For a materially adverse change involving payment obligations, dispute rights, a new personal-information purpose or referral economics, Homi must provide the complete new version reasonably in advance and obtain fresh express consent where law or fairness requires. A change must not retroactively remove an accrued right. An urgent legal, security or anti-fraud change may take effect sooner only to the extent necessary, with notice and reasons as soon as legally possible. A.11 Disputes, class proceedings and limitation periods No blanket class-action waiver or one-year contractual limitation applies. No dispute term removes a consumer’s right to complain to a regulator, sue in a court with jurisdiction, participate in a legally permitted class proceeding or rely on a longer statutory limitation period. An Alberta consumer cannot be required to waive Consumer Protection Act rights or submit to mandatory arbitration. Mandatory jurisdictional rules in Québec and elsewhere continue to apply. A.12 Privacy and personal information Homi follows applicable Canadian private-sector privacy law. It uses meaningful consent for reasonable, identified purposes and relies on a legal exception only where that exception applies. The Privacy Policy explains access, correction, withdrawal of consent, and lawful deletion or anonymization. Retention is based on record type and governing law, rather than a blanket seven-year period. Canadian tax records generally must be kept for at least six years after the end of the last tax year to which they relate. A privacy incident must be assessed and recorded, and notifications made where required under PIPEDA, Alberta PIPA, Québec private-sector privacy law and any other applicable provincial law—not only to the federal Privacy Commissioner. A.13 Standard 24-hour post-pickup reporting window The 24-hour period after pickup is the standard reporting window that helps verify perishables, shortages, wrong items and apparent damage. It is not an absolute limitation that removes remedies for a latent defect, food safety issue, recall, unauthorized payment, misrepresentation or a non-waivable consumer right. Homi may reasonably investigate evidence that becomes less reliable over time but cannot deny a legally required remedy solely because the in-App window ended. An unusually high refund rate may trigger investigation or added verification, but request volume alone does not automatically defeat each valid claim and cannot justify retaliation for a good-faith complaint. A.14 Product warranties and liability limits “As-is” terms, allergen notices, liability caps, indemnities and force-majeure clauses apply only to the extent permitted by law. They do not exclude statutory quality, safety, title or description warranties, Homi’s own negligence, fraud, wilful misconduct, personal injury or another liability that cannot legally be excluded. A consumer indemnity is limited to reasonably foreseeable and properly proven loss directly caused by that consumer’s unlawful or wrongful conduct. A.15 Electronic communications and marketing consent Necessary security, order, pickup, refund and legal messages are separate from promotional commercial electronic messages. Registration, ordering or providing a phone number does not automatically opt a person into marketing. Promotions require consent or another basis allowed by CASL and must contain sender identity, contact information and an effective unsubscribe mechanism. Unsubscribe requests take effect within the statutory period and do not stop necessary service messages. A.16 Accessible, retainable and consistent versions Customers and pickup points must be able to obtain the complete terms before contracting in a mobile-readable, screen-reader-accessible, downloadable or printable form. The material rules, amounts, dates and links must be consistent across English, French and Chinese for the same version. A translation that has not passed review must not be labelled as the formally published version. A.17 Effectiveness, notice and transition New customers or applicants may accept this version from the stated effective date. For an existing relationship, a material amendment subject to the 30-day notice commitment takes effect no earlier than 30 days after the required notice is actually given, with fresh affirmative consent where required; a necessary urgent legal or security exception remains limited to its lawful scope. Publishing this version does not prove that an existing user received notice or accepted it. Homi supplies the complete text, version and date in a retainable form. No change rewrites an earlier order, earned reward or missing acceptance record. Participation in new referrals requires the applicable referral terms, while previously earned, undisputed rewards are not forfeited solely for refusing a new version.