Returns Policy

Refund Policy HOMI TECHNOLOGY LTD. | support@homismart.ca | Calgary, Alberta, Canada Effective Date: May 20, 2026 This Refund Policy describes the terms under which HOMI TECHNOLOGY LTD. ("Homi", "we", "us", or "our") provides refunds for products purchased through the Homi platform. This policy is part of our Terms of Service and applies to all orders. 1. Order Cancellation Orders may be cancelled without charge before the daily order cut-off time. The cut-off time is displayed in the Homi app and varies by Pickup Point. Cancellation requests after the cut-off time are processed at Homi's discretion. Once an order has been packed or dispatched, cancellation may not be possible. To cancel, use the "Cancel Order" function in the Homi app or contact us at support@homismart.ca. Refunds for cancelled orders are processed within 14 calendar days to the original payment method. 2. Eligibility for Refund After Pickup You may request a refund within 24 hours of pickup if the product meets any of the following conditions: Damaged or Defective: The product is broken, damaged, leaking, or otherwise physically compromised upon pickup; Expired or Spoiled: The product is past its best-before or expiry date, or shows signs of spoilage (mold, off-odors, discoloration); Wrong Item: The product received is materially different from what was ordered (different product, size, or variant); Missing Item: An item paid for was not included in the order; Quality Issue: The product does not meet reasonable quality expectations (e.g., produce that is wilted, bruised, or inedible). 3. Non-Refundable Items The following are generally not eligible for refunds: Products not picked up within the designated pickup window; Products that are simply unwanted or for which the user has changed their mind (except as required by applicable consumer protection law); Products with minor cosmetic imperfections that do not affect consumption (e.g., slight variations in color or shape of produce); Perishable products not collected within the pickup window, unless the delay was caused by Homi or the Pickup Point operator; Products reported more than 24 hours after pickup. 4. How to Request a Refund Open the Homi app and go to your order history; Select the order and tap "Request Refund"; Select the item(s) you wish to request a refund for and the reason; Upload clear photographic evidence showing the issue (required for damaged, expired, or wrong items); Submit the request. You will receive a confirmation email. Alternatively, you may email support@homismart.ca with your order number, a description of the issue, and photographic evidence. 5. Review Process All refund requests are reviewed within 48 hours of submission. We may contact you for additional information or clarification. Approved refunds are processed within 14 calendar days. If a refund request is denied, we will provide the reason for denial. 6. Refund Methods Refunds are issued to the original payment method used for the purchase. For credit/debit card payments: refunds typically appear on your statement within 5–10 business days after processing, depending on your financial institution. We do not issue cash refunds at Pickup Points. 7. Partial vs. Full Refunds If only some items in an order are eligible, a partial refund is issued for the affected items. If the entire order is affected, a full refund is issued including applicable taxes paid on the refunded items. Delivery or service fees (if any) are only refunded in the event of a full order refund or if the issue was caused by Homi. 8. Repeated Refund Requests We reserve the right to investigate accounts with unusually high refund request rates. We may limit, suspend, or deny refund requests from accounts exhibiting patterns of abuse, in accordance with our Terms of Service. 9. Statutory Rights Nothing in this policy limits any statutory rights, warranties, or remedies you may have under applicable Canadian consumer protection legislation, including: The Consumer Protection Act (Quebec); The Consumer Protection Act (Ontario); The Sale of Goods Act (applicable provinces); The Competition Act (Canada); Any other applicable federal or provincial consumer protection law. 10. Contact Us HOMI TECHNOLOGY LTD. Email: support@homismart.ca Address: Calgary, Alberta, Canada